TransLink Compass Cards being released in phases
Posted April 30, 2014 7:21 am.
This article is more than 5 years old.
VANCOUVER (NEWS1130) – TransLink will not set a date on when you will be able to buy a Compass Card for your daily commute.
Mark Langmead, TransLink’s Director of Operational Initiatives, says they are using a “phased-in” approach instead of releasing it to everyone.
He says it allows TransLink to troubleshoot any problems and quickly make adjustments.
“The speed of transactions is an area that we want to see improvement on. Our contractor has made significant progress with respect to the speed of those transactions but it still something that we are very much looking for a very good experience for our customers.”
Langmead says another issue that has come up is the volume level when you tap your card, which they have had to adjust to make it louder.
He says says so far 85,000 cards have been issued with 13 million taps by those users.
Langmead says the plan is to get it out to more groups soon.
“Our next group of customers that we are looking to introduce cards for is the West Coast Express customers and that will be in the next coming months. And then we are looking at some of the universities and following that, then we would be looking at the general population.”
As for when everyone will have access to the card, Langmead would not give a date.
