Canada Revenue Agency review planned after spike in complaints
Posted December 5, 2023 6:23 pm.
Last Updated December 5, 2023 8:32 pm.
The country’s auditor general, Karen Hogan, is planning a new review of the Canada Revenue Agency (CRA) after reports that complaints were well above pre-pandemic levels.
The last review was conducted in 2017 and concerns have been on the rise despite major spending and staffing increases since then.
According to the Globe and Mail, Conservative MP Adam Chambers wrote to Hogan asking her to review the situation.
Chambers says he has heard over the past year from countless taxpayers, small business owners, and others about frustrations with the agency’s call centre. These frustrations ranged from long wait times, blocked calls, and incorrect or confusing advice provided.
The CRA’s recent budget shows that the call centre operations had $368-million for the current fiscal year, down from a two-year spike, but double the agency’s budget from 2016.
Hogan’s office told Chambers she would be looking into it. No date has been confirmed yet as to when this will start.
