Feds warning about credit phishing scam pretending to be Rogers
Posted July 12, 2022 8:01 pm.
Last Updated July 12, 2022 9:30 pm.
The Canadian government is warning the public about phishing messages going around as Rogers Communications Inc. offers credit to its customers following the widespread network outage.
The Canadian Anti-Fraud Centre (CAFC) says it’s getting reports of phishing messages pretending to be the Toronto-based telecommunications company.
“These messages ask you to reply or click a link in order to receive a credit. This is a scam … Do not reply or click any links,” said a CAFC statement.
CAFC has received reports of phishing text messages claiming to be from Rogers. These messages ask you to reply or click a link in order to receive a credit. This is a scam! For more info: https://t.co/TZT4cE6Z38 #kNOwfraud #showmetheFRAUD #BeScamSmart pic.twitter.com/VwOdeoMowk
— Canadian Anti-Fraud Centre (@canantifraud) July 11, 2022
Rogers says it’s aware of the phishing scam being sent around and said in a statement it will “never ask you to provide your personal or account information through email or text.”
“We will apply the credit proactively to your account & no action is require,” the company added.
We are aware of scam text messages being sent claiming to offer credits in the wake of yesterday’s service interruptions. We will apply the credit proactively to your account & no action is required. If you receive a suspicious SMS, please forward it to 7726 (SPAM).
— RogersHelps (@RogersHelps) July 9, 2022
Rogers says it will credit customers five days’ service after Friday’s widespread service outage across Canada.
The outage caused customers and businesses across the country to be without internet and mobile services, and also disrupted 9-1-1 and debit transactions.
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Rogers President and CEO Tony Staffieri apologized to customers in an open letter over the weekend, saying at the time Rogers would be crediting impacted customers directly.
In a statement to CityNews, Rogers spokesperson Chloe Luciani-Girouard said:
“We have been listening to our customers and Canadians from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we will be crediting our customers with the equivalent of five days service. We will continue to work around the clock to restore Canadians’ confidence in us.”
Anyone with concerns over fraud messages can contact the CAFC at 1-888-495-8501.
With files from Michelle Morton
Rogers Communications Inc. is the parent company of CityNews.
