Some Rogers customers continue to experience challenges with their services
Posted July 10, 2022 1:46 pm.
Last Updated July 11, 2022 5:28 am.
While Rogers has worked to fully restore its networks and systems after a country-wide outage on Friday, some users are still experiencing intermittent challenges with their services.
Many customers have been posting online saying they’re noticing spotty signal or no service today.
No mobile data all day. Just got a form response when I reported it to Rogers.
— Brooks Duncan (@brooksduncan) July 10, 2022
I find there are some large deadspots that had coverage before this happened. There is a large area around Ridge Meadows Hospital in Central Maple Ridge where data doesn't appear to be working, calls are hit and miss.
— acwyau (@acwyau) July 10, 2022
My phone still hasn’t worked properly since the first outage!
— Sarah Ewart (@SarahEwartBC) July 10, 2022
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In a statement to CityNews, Rogers says it’s aware of the situation and is working to resolve the issues being experienced.
“We are continuing to monitor closely to ensure stability across our network as traffic returns to normal. While our networks and systems are close to fully operational, and the vast majority of customers have had their service restored, we are aware that some customers continue to experience intermittent challenges with their services. Our technical teams are working to resolve these remaining issues as quickly as possible. We will be proactively crediting all customers.”
Rogers is the parent company of this website and CityNews Vancouver.
